Sasha Heart and Tulip Design Pendant Necklace

PLEASE READ THE FOLLOWING BELOW:

-Once you placed the order please give us 1 - 5 BUSINESS DAYS to pack and ship your order. .

Note: If you place the order on SATURDAY/SUNDAY your order will be processed on MONDAY

-Once we shipped/dropped off the products, we cannot control the delays/ damages of the delivery if there's any.
-Please always double check your shipping address before checking out.

-If the item is sent back to us for the following reasons below,

Buyer is responsible for re-shipping cost for the following reasons below:
**Incomplete, illegible, or incorrect address.
**Addressee not at address (unknown, moved, or deceased).
**Mail unclaimed.
**Mail refused by the addressee at time of delivery.
**Mail refused by the addressee after delivery when permitted.
**Attemps made.

CHANGES ON ORDER:
Once you've place the order you can no longer Change it. So please finalize your order before checking out.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at rmsstyletx@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at rmsstyletx@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at rmsstyletx@gmail.com.

For any concerns, you can contact us on Social Media / Email below:

Email: rmsstyletx@gmail.com

Instagram: @_rms.style

Facebook: fb.com/rmsjewelries